We’ll answer this question with a question. What doesn’t come with a Ricoma machine? Ricoma is one of the very rare embroidery machine companies that both manufacture and sell their products. That means every Ricoma employee knows our embroidery machines inside and out. Our certified customer support staff is equipped to assist you 7 days a week (seriously, whenever you need a hand they’re just a call or webcam session away.) Aside from being the manufacturers and offering unparalleled customer support, here is what to physically expect when you go with Ricoma.

Ricoma technicians are available to you 7 days a week. When you’re starting off, you’re likely running your machine during the weekends if you have other commitments during the workweek. We understand that. That’s why, aside from having 7-day customer support, we also provide resources such as training, manuals and how-to videos on our machines. We’re constantly working on material such as blogs, videos and webinars to help customers get started and succeed in the embroidery business.

Every Ricoma embroidery machine purchase includes free hands-on training either online or at our facility in Miami, Florida. If you purchase a 2-head or up, we'll come to your location for a free 2-day training. We’ll make sure you know exactly what you’re doing before your training session is over. But if you still want additional resources to keep handy, we also provide how-to videos and manuals.

Our machines are backed by one of the industry’s best warranties. Our 5-year warranty is provided at no additional cost and effective immediately following the purchase of your Ricoma embroidery machine.

We test and prepare our embroidery machines at our Miami, Florida, facility. It takes about a week to test, crate and prepare our machines for shipping. Once your machine has been shipped, transit times typically range from 2 to 5 business days depending on how close you are to our facility.