Coverage
This limited
non-transferable
warranty covers machines, products and accessories sold in the USA by Ricoma International. For products
that are purchased or located outside of the USA, Ricoma’s international one-year warranty will apply.
Ricoma guarantees that the covered products will be free of defects in material or workmanship during the
applicable warranty period stated below. Ricoma will, at its option, repair or replace a product that is
found defective during the warranty period. Warranty work must be performed or authorized by a Ricoma
Authorized Representative. If onsite warranty work is required on a new product within the first 90 days
after receipt of product, Ricoma will cover all costs related to the service call including parts, labor and
travel. After the initial 90 days, this
Warranty covers parts and labor only, and does not include travel expenses by
Ricoma’s technicians for onsite work.
The customer is responsible for basic troubleshooting with a Ricoma technician before an onsite technician
can or will be dispatched.
Warranty
Ricoma’s
Warranty
applies for the warranty period specified for the specific product below. The warranty period begins on the
date of the invoice as indicated.
Product |
Warranty Period |
New Embroidery Machines |
|
All Parts and Labor
|
1 Year |
Electronic Components
|
3 Years |
Drive Train
|
5 Years |
Refurbished Embroidery Machines |
1 Year |
Options- Accessories |
90 Days |
Heat Presses |
|
Electronic Components
|
1 Year |
Heating Elements
|
90 Days |
Steam Presses |
1 Year |
Cutters |
1 Year |
Sewing Machines |
1 Year |
All Parts and Labor
|
2 Years |
Printhead
|
1 Year |
*Except for Consumable Components
Consumable and/or expendable components, including, but not limited to needles, bobbin cases, rotary hooks,
bulbs, fuses, air filters, needle bar reciprocators, plastic spiral bevel gears, etc.
NOT COVERED UNDER THIS LIMITED WARRANTY
Ricoma is
NOT responsible for:
- Acts of God
- Any product that has been used, altered or modified in ways not approved by a Ricoma
representative
- Parts, supplies or accessories not supplied by Ricoma
- Damage/defects caused by failure to attend corresponding training, improper installation,
digitizing, or other user misuse
- Depreciation or damage to equipment, property or garments, caused by normal wear and tear, lack
of proper maintenance, or failure to follow safe operating and maintenance instructions, which
includes but is not limited to proper lubrication, thread tensioning, needle orientation and
hooping
- External factors such as environment, maintenance neglect, or electrical supply problems
- Computer and networking hardware not supplied by Ricoma
- Any shipping besides ground shipping. If the customer wishes to have expedited shipping, they
can pay the difference for the expedited shipping covered under warranty during first 90 days,
otherwise, all shipping after 90 days is covered by the customer
- General product maintenance and preventative maintenance
- Additional operator training
- Products or parts have not been paid for or returned to Ricoma within the period specified below
This limited warranty will be void if the machine has been tampered with or modified without the
express prior approval of a Ricoma representative, or if a serial number has been altered or
removed. This limited warranty does not apply to software.
Ricoma’s liability under this warranty is limited to the repair or replacement of the defective
parts or product in whole, and RICOMA’S LIABILITY WILL IN
NO CASE,
EXCEED THE PURCHASE PRICE OF THE PRODUCT, AS TO WHICH THE CLAIM IS MADE. ANY CLAIMS AGAINST RICOMA
MUST BE MADE IN THE COURT SYSTEM OF MIAMI-DADE, FL. THIS LIMITED WARRANTY IS EXCLUSIVE. ALL OTHER
WARRANTIES EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE ARE HEREBY EXCLUDED. ANY IMPLIED WARRANTIES THAT MAY NOT BE EXCLUDED UNDER
APPLICABLE LAW, ARE HEREBY LIMITED TO THE DURATION OF THE WARRANTY. IN NO EVENT WILL RICOMA BE
LIABLE FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA OR PROFIT), EVEN
IF RICOMA HAS BEEN EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The purchaser may also have
other rights in their home jurisdictions.
How to contact Ricoma for Warranty Support
To secure warranty support, you must contact Ricoma's Customer Support during the warranty period
at 1-888-292-6282 or email us at
service@ricoma.us,
between 9 AM to 9 PM ET. Please be ready to provide the machine's serial number, your name, phone
number, email address, and description of the problem. For onsite warranty work, outside of 90 days,
please be prepared to pay for travel and expenses to your location. The purchaser will be charged for
any service not covered under the Warranty.
For product returns under warranty, Ricoma will issue a Return Materials Authorization (RMA) Number.
You must return the products using the proper packaging, with the RMA # clearly indicated on the outside
of the box. You must ship the products to Ricoma within 20 business days of the date the RMA # is
issued. Failure to return products within the allotted time will result in charges being assessed to
your account for the purchase price of any materials shipped to you.
If Ricoma determines that the problem is not covered under warranty due to any of the conditions named
above, Ricoma will notify you and inform you of alternatives that are available to you on a per charge
basis.
Parts used in performing warranty repairs may be new or refurbished. Refurbished parts are the
equivalent to new in performance. Replacement parts are covered for the remainder of the original
warranty period. Parts replaced in performing repairs become the property of Ricoma. If the machine
needs to be replaced, Ricoma may choose to replace it with a new or refurbished, like for like,
production machine and the replacement machine would be covered for the remainder of the original
warranty period.